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2009/02/09 ScottEvest Rules
π 2009-02-09 00:00 in Public
Scottevest has always ruled, I became their customer a while ago already.

Recently, the just replaced an older pair of pants I bought from them because it cracked (nice of them, not everyone would do what's right), but around the same time I contacted them about feedback I had and the CEO replied to me with this video: link here if you don't see the video below


Jordan definitely gets credit for actually caring about his customers.
2009/02/06 Excellent support and service from Amazon on my Onkyo TX-SR705S 7.1 AV receiver
π 2009-02-06 00:00 in Public
Last year, during thanksgiving shoppping week, I bought an Onkyo TX-SR705S 7.1 to replace my dying yamaha AV receiver. Amazon was nicely selling it for a mere $400 (instead of $800-ish), which for a fully featured AV receiver with 3 1080p HDMI ports and all the typical audio stuff you need (including auto setup with Audyssey as I remarked earlier).

Anyway, one thing I noticed was that the said receiver was using a ridiculous 45W when in standby mode (vs 55W when on).
It became a bit pathetic was that when I called Onkyo to ask them what was the expected standby use, and they were unable to tell me (after 2 calls and two techs). They then sent me to a support center that just would not help me without me sending my receiver in for repair when I wasn't even sure it was broken. They, too, were unable to tell me if 45W for standby was conceivably normal.
After adding Xmas in the mix and another trip where I wasn't home to take care of this, I called amazon late January (two months after purchase), explained the problem and they agreed to just send me another unit for free so that I could see whether 45W was normal or not, and return the old or new unit with a prepaid label. That was about the best support one could have hoped for (it's worth to note that the receiver went back to $800 in the meantime).

Turns out this was not all for naught, the new receiver registered exactly 0W when in standby. Kudos again to Amazon for outstanding service.


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