Marc's Public Blog - Misc Public Entries


All | Aquariums | Arduino | Btrfs | Cars | Cats | Clubbing | Dining | Diving | Electronics | Exercising | Flying | Hiking | Linux | Linuxha | Museums | Public | Rc | Sciencemuseums | Snow | Solar | Trips



>>> Back to post index <<<

2009/11/04 Comcast Bill and Customer Support Today
π 2009-11-04 00:00 in Public
Comcast still tries to charge me $70/month for a few digital channels I watch and they won't unbundle, as well as a DCH-3200 descrambler box that they force me to use by needlessly scrambling QAM64/QAM256 encrypted channels, but at least the process of getting the bill lowered to something somewhat more reasonable is less painful today.

I went to www.askcomcast.com/CA as per the bill as opposed to calling the poke my eyes out in pain 800-Comcast, and 10mn later clock time, it was done.

Rotcelyn(Wed Nov 04 2009 18:43:29 GMT-0800 (PST)) Hello, Marc.

Marc_(Wed Nov 04 2009 15:43:39 GMT-0800 (PST)) do you have access to my account?

Rotcelyn(Wed Nov 04 2009 18:43:57 GMT-0800 (PST)) I need to ask for your account number. I see here that you want to have new prices set for your account, correct?

Marc_(Wed Nov 04 2009 15:44:17 GMT-0800 (PST)) XXXX XX XXX XXXXXXX

Rotcelyn(Wed Nov 04 2009 18:44:28 GMT-0800 (PST)) Thank you so much for that. I see here that you want to have new prices set for your account, correct?

Marc_(Wed Nov 04 2009 15:45:29 GMT-0800 (PST)) this is a long running problem where I am forced to use your descrambling box against my will since I have QAM64/QAM256 capable TVs and DVRs

I've already talked to your executive staff several times about this and basically they just lower my price since I only watch 7 of your channels, 3 of which now needlessly force me to use and pay for the DCH 3200 tuner/descrambler

That price adjustement just timed out so I'd like you to re-enable it :)

Marc_(Wed Nov 04 2009 15:46:02 GMT-0800 (PST)) so basically if you can reset the old price, that would be fine It's still more than what I should pay for 7 channels, but it'll do

Rotcelyn(Wed Nov 04 2009 18:46:59 GMT-0800 (PST)) I understand your concern. Please give me few moments to review your account.

Marc_(Wed Nov 04 2009 15:47:06 GMT-0800 (PST)) sure thing, take your time

Rotcelyn(Wed Nov 04 2009 18:47:14 GMT-0800 (PST)) Thank you so much for that.

Rotcelyn(Wed Nov 04 2009 18:49:16 GMT-0800 (PST)) Thank you for waiting.

Marc_(Wed Nov 04 2009 15:49:41 GMT-0800 (PST)) take your time, I multitask too :)

Rotcelyn(Wed Nov 04 2009 18:50:23 GMT-0800 (PST)) Marc, the best thing I can do to your account is to apply $20 off for 12 mos. So, for 12 mos, you will only have to pay $41.99 for the cable service.

Rotcelyn(Wed Nov 04 2009 18:50:31 GMT-0800 (PST)) Will this work for you?

Marc_(Wed Nov 04 2009 15:50:51 GMT-0800 (PST)) that would be fine, thank you

Rotcelyn(Wed Nov 04 2009 18:50:56 GMT-0800 (PST)) You are most welcome. Please give me few moments to process this for you. There will be processing fee for $1.99, one time. I have completed your request for today. Your confirmation number is 1000403345242022.

Marc_(Wed Nov 04 2009 15:52:54 GMT-0800 (PST)) thank you

Rotcelyn(Wed Nov 04 2009 18:53:11 GMT-0800 (PST)) After 24 hours, you can check your account online to see for the changes in the statements. You are most welcome.

Marc_(Wed Nov 04 2009 15:53:23 GMT-0800 (PST)) thanks for your help, your courtesy and have a great day

Rotcelyn(Wed Nov 04 2009 18:53:26 GMT-0800 (PST)) Recap and breakdown of what I have processed: - Digital Starter $41.99. - Transaction Fee $1.99 Everything is set.

Rotcelyn(Wed Nov 04 2009 18:53:55 GMT-0800 (PST)) As our valued customer, I would like to make sure I have resolved your concern. Its been a pleasure serving you today. Is there anything else I can help you with today?

Marc_(Wed Nov 04 2009 15:54:31 GMT-0800 (PST)) you already did, thanks

Rotcelyn(Wed Nov 04 2009 18:54:51 GMT-0800 (PST)) You are most welcome. I hope you won't forget to click END SESSION and take 3 surveys for me. Thank you.

Rotcelyn(Wed Nov 04 2009 18:55:24 GMT-0800 (PST)) Thank you for choosing Comcast as your service provider. We truly appreciate your business! If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com. You have a great day ahead! Should you like to watch full TV shows and movies online, go to fancast.com.

Ok, it's still sad that they crypt channels and give you bogus high prices unless you complain, but all in all that was better than before :)


More pages: May 2017 April 2017 December 2016 November 2016 September 2016 June 2016 May 2016 September 2015 May 2015 April 2015 October 2014 September 2014 July 2014 April 2014 March 2014 February 2014 October 2013 May 2013 April 2013 January 2013 October 2012 September 2012 August 2012 July 2012 May 2012 April 2012 December 2011 November 2011 July 2011 April 2011 March 2011 December 2010 November 2010 October 2010 August 2010 July 2010 June 2010 April 2010 March 2010 February 2010 December 2009 November 2009 October 2009 September 2009 August 2009 June 2009 May 2009 April 2009 March 2009 February 2009 January 2009 December 2008 November 2008 October 2008 June 2008 May 2008 April 2008 March 2008 November 2007 October 2007 September 2007 May 2007 March 2007 December 2006 November 2006 October 2006 September 2006 August 2006 June 2006 May 2006 February 2006 January 2006 December 2005 November 2005 October 2005 October 2004 August 2004 June 2004 May 2004 March 2004 September 1997 July 1996 September 1993 July 1991 December 1988 December 1985 January 1980

>>> Back to post index <<<