Now, I'm back in time watching 2002, where some of the videos are from Speed channel before those morons dropped WRC, and others from a Japanese channel. The Japanese version is hilarious to listen too, and they totally win for having very appropriate great techno music tracks in the background. Others should have learned from them :)
It's cool to see Sébastien Loeb already win a tarmac stage in Germany all the way back then.
While we're at it, I recommend that people run smartd with the following in their smartd.conf:
DEVICESCAN -R 194 -R 231 -I 9 -W 5 -a -o on -S on -s (S/../.././02|L/../../6/03) -m root -M exec /usr/share/smartmontools/smartd-runner
and that you put this in your crontab for later analysis and figuring out what's being going on with your drives, even after the fact:
2 1 * * * root DIR=/var/log/smart; mkdir -p $DIR ; FILE=$DIR/`date '+\%F'`.log; for i in /dev/sd?; do echo $i; smartctl -a $i; echo; echo; done > $FILE
The harder part was figuring out which files were going to be partially lost due to those sectors. After racking my brain on how I could convert those sectors into filenames and getting nowhere, I realized that was a very simple way of finding out: just read all the files and log the errors.
A day or so later I had read the entire filesystem and narrowed it down to the two files that were damaged. Sometimes the low tech option is the best.
While I was doing that, I was trying some new tools and two new boot CDs I had built, something any self respecting system should carry: UBCD and/or UBCD4Win. UBCD4Win is basically a windows live CD you build from your windows install media, and UBCD has a lot of dos boot floppies (disk check, bios, rescue and more), and a nice version of parted magic, recovery linux live distro that runs from RAM.
The only small downside is where gparted, at least on one occasion, has a small bug that kind of shredded an ext3 partition of mine, but it worked fine the rest of the time, even for resizing ntfs partitions.
The cool part was when I tried to rescue to the ext3 partition for practise (I had backups), and saw Ted Tso online in my gtalk friend list (I'm trying to remember when I added him, maybe when I helped him out with his G1 at a linux conference), and he nicely helped me out trying to fake out resize2fs and then debugfs but in the end, the filesystem was kind of mangled though.
Anyway, gnu ddrescue, ubcd and ubcd4win rule (and mine now contain extra tools, including image for linux and image for windows).
In a nutshell, it was not to the level of his former "Tiësto in concert" tours. It was not bad presentation-wise, but replacing live lyric singers doing their tunes live by a video screen with somewhat poor resolution.
Ok, that and the fact that most of the tunes he played, weren't so good or to my liking, but eh, it was still a good evening :)
kaleidoscope tour/the intro video was nice
the video screens were nice-ish, but the resolution quite poor and the rendering not so good
looks like old 200 lines interlaced CRTs we used to have :)
it was nice to see the singers during their song, but as nice as live appearances
yes, he thinks he looks cool in big. I suppose that's somewhat true :)
Tiësto finished with his signature tune, Adagio for Strings:
Why?
Well, doing linux backups and full restores that I can boot is not an issue for me. I realize that some might have a bit harder of a time than I would doing a full linux restore from a boot floppy or CD, and making it bootable, but for the seasoned linux admin, it's not actually that hard.
Doing the same with windows is harder though. To this day I haven't found a good way to do a full file level backup of a windows partition that I can restore and then boot from (especially with ntfs and special file permissions, ACLs, and forks).
As far as I know, windows users just end up using a ghost like solution (i.e. block level backup and not file level backup).
Ghost is however a royal pain in the ass. First, there is not one ghost, but 2 mostly incompatible ones: Symantec Ghost (.gho images) and Norton Ghost (.v2i). Most people know the consumer version of Ghost, aka Norton Ghost which creates .v2i images.
What most people don't realize is that restoring those images if you get a full failure and need to recover from boot media, is actually not that simple. Some ghosts versions do not allow you to recover from the network at all, requiring a USB hard drive that's at least as big as what you're backing up (not always convenient or feasible). If you use the network/corportate Symantec ghost however, and spend enough time figuring things out, you can restore a Norton .v2i ghost over the network, but boy it's not easy.
Read more about Symantec Ghost vs Norton Ghost.
I personally gave up when norton ghost 14 gave me some bullshit error message that I couldn't backup a brand new laptop and compress the image. A search of the error code showed no reasonable fix, and that was enough to entice me to look for a new solution.
I looked at the linux solutions briefly, but didn't find anything that wasn't just a fancy dd, i.e. a full partition backup of all the blocks, whether they are used or not. This is not what I wanted, it's stupid a wasteful.
This is when I stumbled on a reasonably priced shareware program: image for windows (linux and dos). I ended up going with that for the following reasons:
Downsides:
You can read more about it and download it from here (windows version includes full linux client too, or linux client can be gotten directly here)
Separately, while I was doing my search, here are other options I found:
As you can tell, I'm addicted to high resolutions. Afterall my desktop is running 3840x2400, so even 1920x1200 feels small to me :)
Here's the small family:
don't pay attention to the OS on the left, it was being removed :)
While the W500 is not a huge upgrade from the Z61p, it's a more standard laptop at work and still a good incremental upgrade.
In the end, I did meet that goal, but my 5K time was about 24mn, which is bad compared to peak times of 22:18, but it's at least under the 25mn benchmark.
Ok, the title is a mouthful, but that's why it's been about 6 months since I started and I have results to show for it only now.
My goals were to get:
For this, while ordering the Solar Panels (aka PV system) from Cobalt Power, I asked for a monitoring system and the only one they found at the time that would allow monitoring of both the PV production and the PG&E Meter was a third party One Meter from One Brand Electronics.
It looks like this:
the meter that does gathering and resending to my monitoring server
the probe gathering boxes (gets volts and amps)
this shows the CTs that measure current from their induced magnetic field
The voltage probes are simply connected to the lines and those are precise. Unfortunately, I don't care about voltage nearly as much as current sinc ethe voltage tends to be known and the current is what affects your bill.
It's a reasonably easy solution to add to any setup during or after the fact, but the low points with the Brand Electronics One Meter solution are:
Ok, so are you sold yet? :)
Well, it's not that bad now since I went through the effort of writing the code to deal with all this. So, if you were to get one, you'd be up and running pretty quickly if you can hack perl, the language I used for my magic script that does all the work (see the bottom of the page for source code).
The above script took a fair amount of time to write since outside of working around quirks in the One Meter output, I wrote in the PG&E billing logic for California and it is able to output per hour per day production and use, as well as equivalency in dollars. Converting into dollars make sense since with TOU (time of use pricing) you can end up with days where your used more than you produced, but the end bill is still negative.
This is a typical example of a summer day (July 8th picked at random):
Hourly Differences 00_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 01_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 02_: 1.0Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 1.0Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 1.0Kwh/$0.1 PG&E| 03_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 04_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 05_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 06_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| -0.0Kwh/$0.0 PV| 0.8Kwh/$0.1 PG&E| 07_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| -0.7Kwh/$0.1 PV| 0.1Kwh/$0.0 PG&E| 08_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| -2.2Kwh/$0.2 PV| -1.3Kwh/$0.1 PG&E| 09_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| -3.2Kwh/$0.3 PV| -2.3Kwh/$0.2 PG&E| 10-: 0.8Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.1 HouseNoAC| -3.9Kwh/$0.6 PV| -3.1Kwh/$0.4 PG&E| 11-: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| -4.3Kwh/$0.6 PV| -3.4Kwh/$0.5 PG&E| 12-: 0.8Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.1 HouseNoAC| -4.5Kwh/$0.6 PV| -3.6Kwh/$0.5 PG&E| 13~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.2 HouseNoAC| -4.4Kwh/$1.3 PV| -3.5Kwh/$1.0 PG&E| 14~: 0.8Kwh/$0.2 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.2 HouseNoAC| -4.1Kwh/$1.2 PV| -3.2Kwh/$0.9 PG&E| 15~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| -3.3Kwh/$1.0 PV| -2.4Kwh/$0.7 PG&E| 16~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| -2.0Kwh/$0.6 PV| -1.1Kwh/$0.3 PG&E| 17~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| -0.8Kwh/$0.2 PV| 0.1Kwh/$0.0 PG&E| 18~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| -0.2Kwh/$0.1 PV| 0.7Kwh/$0.2 PG&E| 19~: 1.0Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 1.0Kwh/$0.3 HouseNoAC| -0.1Kwh/$0.0 PV| 0.9Kwh/$0.3 PG&E| 20-: 1.0Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 1.0Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 1.0Kwh/$0.1 PG&E| 21-: 1.1Kwh/$0.2 House| 0.0Kwh/$0.0 AC| 1.1Kwh/$0.2 HouseNoAC| 0.0Kwh/$0.0 PV| 1.1Kwh/$0.2 PG&E| 22_: 1.0Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 1.0Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 1.1Kwh/$0.1 PG&E| 23_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| ---------------------------------------------------------------------------------------------------- Wed: 22.6Kwh/ $3.4House| 0.1Kwh/ $0.0AC| 22.5Kwh/ $3.4HouseNoAC| 34.7Kwh/-$6.7PV|-12.1Kwh/-$3.3PG&E| Split per rate: $.08 11.0Kwh/$0.93House| 0.0Kwh/$0.00AC| 10.9Kwh/$0.92HouseNoAC| -6.2Kwh/$0.52PV| 4.9Kwh/$0.41PG&E| $.14 4.6Kwh/$0.67House| 0.0Kwh/$0.00AC| 4.6Kwh/$0.66HouseNoAC|-12.7Kwh/$1.83PV| -8.0Kwh/$1.16PG&E| $.29 6.2Kwh/$1.83House| 0.0Kwh/$0.00AC| 6.2Kwh/$1.82HouseNoAC|-14.8Kwh/$4.35PV| -8.6Kwh/$2.52PG&E| Solar panels produced 34.7Kwh during 12.10h, between 06:46:28 and 18:50:28
Yellow shows partial peak rates, where it's good to have the meter run backwards, and red for peak rates when it's even better. Unfortunately the solar panels are facing south east and south instead of south west where they would produce more when electricity is worth more.
That is a more interesting example in September showing that despite having used more electricity in a day than what was produced, the daily bill was still negative thanks to the time of use magic, even it our case where we only get partial benefit from TOU due to the sub optimal south east angle for some of our panels:
Hourly Differences 00_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 01_: 1.0Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 1.0Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 1.0Kwh/$0.1 PG&E| 02_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 03_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 04_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 05_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 06_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 07_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| -0.1Kwh/$0.0 PV| 0.8Kwh/$0.1 PG&E| 08_: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| -1.5Kwh/$0.1 PV| -0.7Kwh/$0.1 PG&E| 09_: 0.8Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.1 HouseNoAC| -2.8Kwh/$0.2 PV| -1.9Kwh/$0.2 PG&E| 10-: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.1 HouseNoAC| -3.5Kwh/$0.5 PV| -2.6Kwh/$0.4 PG&E| 11-: 0.8Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.1 HouseNoAC| -3.9Kwh/$0.6 PV| -3.1Kwh/$0.4 PG&E| 12-: 0.8Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.1 HouseNoAC| -4.1Kwh/$0.6 PV| -3.2Kwh/$0.5 PG&E| 13~: 0.8Kwh/$0.2 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.2 HouseNoAC| -4.0Kwh/$1.2 PV| -3.2Kwh/$0.9 PG&E| 14~: 0.8Kwh/$0.2 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.2 HouseNoAC| -3.6Kwh/$1.0 PV| -2.8Kwh/$0.8 PG&E| 15~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.8Kwh/$0.2 HouseNoAC| -2.2Kwh/$0.6 PV| -1.3Kwh/$0.4 PG&E| 16~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| -1.0Kwh/$0.3 PV| -0.1Kwh/$0.0 PG&E| 17~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| -0.1Kwh/$0.0 PV| 0.8Kwh/$0.2 PG&E| 18~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| -0.1Kwh/$0.0 PV| 0.8Kwh/$0.2 PG&E| 19~: 0.9Kwh/$0.3 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.3 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.3 PG&E| 20-: 0.9Kwh/$0.1 House| 0.0Kwh/$0.0 AC| 0.9Kwh/$0.1 HouseNoAC| 0.0Kwh/$0.0 PV| 0.9Kwh/$0.1 PG&E| 21-: 2.6Kwh/$0.4 House| 1.1Kwh/$0.2 AC| 1.5Kwh/$0.2 HouseNoAC| 0.0Kwh/$0.0 PV| 2.7Kwh/$0.4 PG&E| 22_: 3.2Kwh/$0.3 House| 1.1Kwh/$0.1 AC| 2.0Kwh/$0.2 HouseNoAC| 0.0Kwh/$0.0 PV| 3.2Kwh/$0.3 PG&E| 23_: 3.8Kwh/$0.3 House| 1.8Kwh/$0.2 AC| 2.0Kwh/$0.2 HouseNoAC| 0.0Kwh/$0.0 PV| 3.8Kwh/$0.3 PG&E| ---------------------------------------------------------------------------------------------------- Thu: 29.0Kwh/ $4.0House| 4.4Kwh/ $0.4AC| 24.7Kwh/ $3.6HouseNoAC| 27.6Kwh/-$5.2PV| 1.5Kwh/-$1.2PG&E| Split per rate: $.08 15.8Kwh/$1.34House| 3.0Kwh/$0.25AC| 12.9Kwh/$1.09HouseNoAC| -4.4Kwh/$0.37PV| 11.5Kwh/$0.97PG&E| $.14 6.0Kwh/$0.87House| 1.1Kwh/$0.17AC| 4.9Kwh/$0.70HouseNoAC|-11.5Kwh/$1.66PV| -5.4Kwh/$0.78PG&E| $.29 6.1Kwh/$1.79House| 0.0Kwh/$0.00AC| 6.1Kwh/$1.78HouseNoAC|-10.9Kwh/$3.19PV| -4.8Kwh/$1.40PG&E| Solar panels produced 27.6Kwh during 10.20h, between 07:34:28 and 17:48:28
Now, a per hour text output is useful to see how we did on a given day, but it does not let you see your power usage in the last 10mn after you turned something big on or off, or how all of last week looked, or see a month's trend at a glance.
This is where cacti comes in. I spent a fair amount of time looking for a graphing solution that would keep all my data and let me zoom on any portions I wish. Quite frankly, the fancy widget that google uses in google finance would have been what I was really hoping for, but baring that, cacti came like a reasonable alternative.
So, I came up with a compound graph that looked reasonable, and the option to see all the graph items separately.
So since this is about solar panels, one of my questions to Cobalt Power was why my system was spec'ed for 5Kwh at peak and why I was typically seeing 4.5-4.7Kwh at best. The reason is that 2/3rd of the panels are pointing south-south-east and the remaining 3rd is pointing due south.
What this means is that our system doesn't actually peak at one time and then drop off. The graph clear shows that the PV production takes longer to peak and then stays at that lower peak a bit longer before dropping off more sharply. So, the production at the end of the day is still the same, but just with a slightly longer and slightly lower peak. Too bad the peak is on the morning side as opposed to the afternoon side when the electricity is worth more.
You'll also notice the sharp start which is when the sun goes high enough to reach the roof over the neighbours' houses across the street. You'll also notice the jigsaw drop on the way down as the sun starts to get hidden behind some branches in the high trees blocking our west view.
This graph and the graphs below are selected in zoom mode, so you can use the mouse cursor to draw a rectangle on a time region and the graph will refresh on the time slice you selected.
Below is a closeup of all the colors showing AC working hard in bursts while the black PG&E meter line goes from sometimes negative to always positive the green area of solar panel energy offset goes down to 0. Blue then shows the basic house energy usage with the red peaks on top showing AC tripling the house electricity use when it's running.
Here's a typical day without AC use since we weren't home:
Here's a very warm day with AC (keep in mind that you can zoom in by selecting a time slice with the mouse):
and a glance at just AC use during a few hot days in July:
Here is a link to an historical view of this graph at multiple time sample levels. Try the zoom function (magnifying mirror next to the graph) on the yearly graph at the bottom and you'll be able to zoom on random time in the past.
Another view is each probe graphed separately for a less cluttered view. Note that the AC view is pretty useless right now as it's only showing noise picked up by the coils, but if you click on it, you'll get the multiple timerange view as above and can view more interesting months, like the July zoom above.
What else?
Well, I had written some somewhat complex code to actually keep up of production for each tier and find out if I went into tier 2 to 5 (which pay or cost more per unit of energy), but because the One Meter gives me somewhat inaccurate readings, especially on the PG&E side, the numbers were just too far off to compute a bill that was close enough to the actual bill I was getting. So, I unfortunately had to give that part up.
It would otherwise have been nice to know in advance if my use or production for a given tier was going to exceed tier 1 and possibly adjust electricity use accordingly, but I'll need a more accurate measuring device than the One Brand one.
All this ended up being a fair amount of work, which with not that much extra work could have been a service that all solar companies sell. I think a few do, but I'm not sure if it's as complete as what I did, or if it is, please let me know so that I can compare with their work.
Anyway, if it's useful to you, here's the parsebrandpower script. Please note that if you were planning on taking it and selling service based on my work, it is protected by the GPL 3 copyright which you must understand and apply if you are going to use it. I also request that you contact me and let me know if you're going to use the code.
For more details on cacti integration, see my Gatewaying 1-wire, XPL (Oregon Scientify Weather), Brultech ECM1240 Power Data, and Brand OneMeter Data to cacti page.
I went to www.askcomcast.com/CA as per the bill as opposed to calling the poke my eyes out in pain 800-Comcast, and 10mn later clock time, it was done.
Rotcelyn(Wed Nov 04 2009 18:43:29 GMT-0800 (PST)) Hello, Marc.
Marc_(Wed Nov 04 2009 15:43:39 GMT-0800 (PST)) do you have access to my account?
Rotcelyn(Wed Nov 04 2009 18:43:57 GMT-0800 (PST)) I need to ask for your account number. I see here that you want to have new prices set for your account, correct?
Marc_(Wed Nov 04 2009 15:44:17 GMT-0800 (PST)) XXXX XX XXX XXXXXXX
Rotcelyn(Wed Nov 04 2009 18:44:28 GMT-0800 (PST)) Thank you so much for that. I see here that you want to have new prices set for your account, correct?
Marc_(Wed Nov 04 2009 15:45:29 GMT-0800 (PST)) this is a long running problem where I am forced to use your descrambling box against my will since I have QAM64/QAM256 capable TVs and DVRs
I've already talked to your executive staff several times about this and basically they just lower my price since I only watch 7 of your channels, 3 of which now needlessly force me to use and pay for the DCH 3200 tuner/descrambler
That price adjustement just timed out so I'd like you to re-enable it :)
Marc_(Wed Nov 04 2009 15:46:02 GMT-0800 (PST)) so basically if you can reset the old price, that would be fine It's still more than what I should pay for 7 channels, but it'll do
Rotcelyn(Wed Nov 04 2009 18:46:59 GMT-0800 (PST)) I understand your concern. Please give me few moments to review your account.
Marc_(Wed Nov 04 2009 15:47:06 GMT-0800 (PST)) sure thing, take your time
Rotcelyn(Wed Nov 04 2009 18:47:14 GMT-0800 (PST)) Thank you so much for that.
Rotcelyn(Wed Nov 04 2009 18:49:16 GMT-0800 (PST)) Thank you for waiting.
Marc_(Wed Nov 04 2009 15:49:41 GMT-0800 (PST)) take your time, I multitask too :)
Rotcelyn(Wed Nov 04 2009 18:50:23 GMT-0800 (PST)) Marc, the best thing I can do to your account is to apply $20 off for 12 mos. So, for 12 mos, you will only have to pay $41.99 for the cable service.
Rotcelyn(Wed Nov 04 2009 18:50:31 GMT-0800 (PST)) Will this work for you?
Marc_(Wed Nov 04 2009 15:50:51 GMT-0800 (PST)) that would be fine, thank you
Rotcelyn(Wed Nov 04 2009 18:50:56 GMT-0800 (PST)) You are most welcome. Please give me few moments to process this for you. There will be processing fee for $1.99, one time. I have completed your request for today. Your confirmation number is 1000403345242022.
Marc_(Wed Nov 04 2009 15:52:54 GMT-0800 (PST)) thank you
Rotcelyn(Wed Nov 04 2009 18:53:11 GMT-0800 (PST)) After 24 hours, you can check your account online to see for the changes in the statements. You are most welcome.
Marc_(Wed Nov 04 2009 15:53:23 GMT-0800 (PST)) thanks for your help, your courtesy and have a great day
Rotcelyn(Wed Nov 04 2009 18:53:26 GMT-0800 (PST)) Recap and breakdown of what I have processed: - Digital Starter $41.99. - Transaction Fee $1.99 Everything is set.
Rotcelyn(Wed Nov 04 2009 18:53:55 GMT-0800 (PST)) As our valued customer, I would like to make sure I have resolved your concern. It�s been a pleasure serving you today. Is there anything else I can help you with today?
Marc_(Wed Nov 04 2009 15:54:31 GMT-0800 (PST)) you already did, thanks
Rotcelyn(Wed Nov 04 2009 18:54:51 GMT-0800 (PST)) You are most welcome. I hope you won't forget to click END SESSION and take 3 surveys for me. Thank you.
Rotcelyn(Wed Nov 04 2009 18:55:24 GMT-0800 (PST)) Thank you for choosing Comcast as your service provider. We truly appreciate your business! If you need further assistance, you can chat with one of our Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com. You have a great day ahead! Should you like to watch full TV shows and movies online, go to fancast.com.
Ok, it's still sad that they crypt channels and give you bogus high prices unless you complain, but all in all that was better than before :)