I went to www.askcomcast.com/CA as per the bill as opposed to calling the poke my eyes out in pain 800-Comcast, and 10mn later clock time, it was done.

Rotcelyn(Wed Nov 04 2009 18:43:29 GMT-0800 (PST))
Hello, Marc.

Marc_(Wed Nov 04 2009 15:43:39 GMT-0800 (PST))
do you have access to my account?

Rotcelyn(Wed Nov 04 2009 18:43:57 GMT-0800 (PST))
I need to ask for your account number.
I see here that you want to have new prices set for your account, correct?

Marc_(Wed Nov 04 2009 15:44:17 GMT-0800 (PST))
XXXX XX XXX XXXXXXX

Rotcelyn(Wed Nov 04 2009 18:44:28 GMT-0800 (PST))
Thank you so much for that.
I see here that you want to have new prices set for your account, correct?

Marc_(Wed Nov 04 2009 15:45:29 GMT-0800 (PST))
this is a long running problem where I am forced to use your descrambling box against my will since I have QAM64/QAM256 capable TVs and DVRs

I've already talked to your executive staff several times about this and basically they just lower my price since I only watch 7 of your channels, 
3 of which now needlessly force me to use and pay for the DCH 3200 tuner/descrambler

That price adjustement just timed out so I'd like you to re-enable it :)

Marc_(Wed Nov 04 2009 15:46:02 GMT-0800 (PST))
so basically if you can reset the old price, that would be fine
It's still more than what I should pay for 7 channels, but it'll do

Rotcelyn(Wed Nov 04 2009 18:46:59 GMT-0800 (PST))
I understand your concern. Please give me few moments to review your account.

Marc_(Wed Nov 04 2009 15:47:06 GMT-0800 (PST))
sure thing, take your time

Rotcelyn(Wed Nov 04 2009 18:47:14 GMT-0800 (PST))
Thank you so much for that.

Rotcelyn(Wed Nov 04 2009 18:49:16 GMT-0800 (PST))
Thank you for waiting.

Marc_(Wed Nov 04 2009 15:49:41 GMT-0800 (PST))
take your time, I multitask too :)

Rotcelyn(Wed Nov 04 2009 18:50:23 GMT-0800 (PST))
Marc, the best thing I can do to your account is to apply $20 off for 12 mos. So, for 12 mos, you will only have to pay $41.99 for the cable service.

Rotcelyn(Wed Nov 04 2009 18:50:31 GMT-0800 (PST))
Will this work for you?

Marc_(Wed Nov 04 2009 15:50:51 GMT-0800 (PST))
that would be fine, thank you

Rotcelyn(Wed Nov 04 2009 18:50:56 GMT-0800 (PST))
You are most welcome.
Please give me few moments to process this for you.
There will be processing fee for $1.99, one time.
I have completed your request for today.
Your confirmation number is 1000403345242022.

Marc_(Wed Nov 04 2009 15:52:54 GMT-0800 (PST))
thank you

Rotcelyn(Wed Nov 04 2009 18:53:11 GMT-0800 (PST))
After 24 hours, you can check your account online to see for the changes in the statements.
You are most welcome.

Marc_(Wed Nov 04 2009 15:53:23 GMT-0800 (PST))
thanks for your help, your courtesy and have a great day

Rotcelyn(Wed Nov 04 2009 18:53:26 GMT-0800 (PST))
Recap and breakdown of what I have processed:
- Digital Starter $41.99.
- Transaction Fee $1.99
Everything is set.

Rotcelyn(Wed Nov 04 2009 18:53:55 GMT-0800 (PST))
As our valued customer, I would like to make sure I have resolved your concern.
It¿s been a pleasure serving you today.
Is there anything else I can help you with today?

Marc_(Wed Nov 04 2009 15:54:31 GMT-0800 (PST))
you already did, thanks

Rotcelyn(Wed Nov 04 2009 18:54:51 GMT-0800 (PST))
You are most welcome.
I hope you won't forget to click END SESSION and take 3 surveys for me. Thank you.

Rotcelyn(Wed Nov 04 2009 18:55:24 GMT-0800 (PST))
Thank you for choosing Comcast as your service provider. We truly appreciate your business! If you need further assistance, you can chat with one of our 
Customer Support Specialists 24 hour a day, 7 days a week at http://www.comcastsupport.com.  You have a great day ahead!
Should you like to watch full TV shows and movies online, go to fancast.com.

Ok, it's still sad that they crypt channels and give you bogus high prices unless you complain, but all in all that was better than before :)