I'm sorry to say, but this has been the worst support experience of any major company I've ever dealt with.
1-2 days after I bought the TV, now 2.5 months ago I immediately called you to report the biggest issue with your software, namely that when using an older AV receiver that supports HDMI 1.3 with CEC, your TV is able to talk CEC to it, but as soon as I switch the TV sound to optical out, it refuses to send CEC commands over the HDMI cable coming from the receiver. This works perfectly with the Samsung TV I had, and fails with your because your engineers not only didn't test this, but did not even understand or envision that this exists and that it should work.
The first agent, after being confused about how HDMI CEC works, said she would file a bug or a report and someone would get back to me. After a month, no one ever did, and no report was filed, it was just entirely lost.
Now, what a normal company would have done is filed a bug, sent it to their engineering team for review, and they would decide whether they want to support this use case.
With you, nothing went anywhere, no one got back to me when they said they would, and it took over 10 phone calls and followups from me to get some traction, often wasting 30 to 60 minutes with agents that simply do not understand that eARC and HDMI CEC are separate and that you can have one without the other. They kept repeating it's impossible to send volume commands over an optical cable, which is totally true, and would not understand that HDMI CEC is separate, is what the volume commands are sent over, and that it works totally fine with both your TV and my denon AVR 3808 receiver, until I turn optical output on and then you disable it.
I spent over 5H on the phone with mostly agents that were undertrained, were unable to access my ticket in your own system (I should add it took you over 1.5 months before you even filed this ticket after I called multiple times asking why I had no ticket, no Email and no status). Why are your support agents not even able to access the ticket system, what madness is this?
Emails sent in reply to the ticket went 100% unanswered, so I would have to call to get an agent to ask me questions for 10 to 30 minutes before they would have to call someone else to access the ticket system they can't see, and get what I typed there.
I also tried to file 2 more bugs, which I think were both ignored, one of them being that Google TV, the HDMI dongle buy from google supports sending IR codes from the remote to the receiver to change volume directly. Once I re-paired my googletv remote with your TV, your TV wiped my remote, removed the IR codes that were working, and you also removed the part of googleTV that supports re-adding IR code to my remote. This is another example of already working functionality that you have removed, and no support agent ever acknowledged this and maybe filing a bug to consider adding it back, would be a good idea. Jow that you have wasted 2.5 months of my time before maybe finally filing one bug out of 3 internally, too late for me to return the TV and too long for me to keep waiting for this to ever work, so now I'm going to lose $1000 to $2000 to replace my top of line AV receiver with a newer one that supports eARC because of your unwillingness to support HDMI CEC without eARC or have ever considered how many AV receivers are in the field that do not support eARC and yet support HDMI CEC