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2015/12/23 Fatshark Goggles That Don't Fit You Cannot be Returned. This sucks for a $520 Fatshark Dominator HD v2
π 2015-12-23 01:01 in Rc
This is a warning to others. I was tricked by the review youtube videos from Team Legit saying that the new dominators (HD v2 and Dominator v3) leading me to believe that they were best thing since sliced bread, and got a pair of each to see which one would fit me best, as a backup/alternate for my current collection:
  • Skyzone v1 (head tracking, diversity receiver)
  • Skyzone v2 (head tracking, diversity receiver, 3D, recording on internal SD)
  • Headplay (huge screen, built in receiver)
  • First, let's remind everyone that fatshark goggles:

  • Are noticeably more expensive than other goggles and whether they'e better is debatable
  • Fatshark does not include a head tracker module, or even a basic 5.8Ghz receiver. Those cost extra, making the goggles even more expensive
  • There is no option for a diversity receiver like the skyzones (and it's awesome to have circular + helical on skyzone)
  • The fatshark dominator v3 are no better than the skyzones unless you can use HDMI in at 720p. Otherwise, I don't really see a good reason to buy them. The Dominator HDv2 have a huge screen/field of view, they do, but it's impossible for me to see it all due to insufficient IPD adjustment, and the sides of the screen are still blurry for me (unacceptable for a $520 goggle that doesn't even include a receiver or head tracker).

    For me, they are overhyped expensive goggles that sell without a receiver but for more than their competition that includes 5Ghz receivers, but more importantly if they don't fit you, FS doesn't give a hoot. After buying a $520 fatshark HD v2, having to glue on some foam insert, or you can't even try them/wear them, and realizing their IPD is all wrong and I can't see the sides of the screen (and when I can, they are blurry), getfpv told me they could not refund me for them because fatshark would not take them back.
    Needless to say that I'm not impressed with a company that refuses the returns of products used once and that they couldn't even design to work properly on wider western faces. The black foam insert on this picture actually needs to be glued on the goggles to really be able to try them on, and the moment you do that, they are not returnable.

    Details: My face is a bit wide, so I have to use max IPD on all goggles, and even then the distance between my pupils always seems to be a bit more than the goggles, so Im not seeing the sides easily, or at all.
    The skyzone goggles are a great buy with their diversity receiver built in, but using them is not super comfortable for me due to the IPD problem.
    The skyzone 3D V2 goggles have one extra mm in the max IPD, so they're almost ok for me.

    Yet, I figured I'd try the newer fatsharks since they are supposed to have a great IPD. After seeing reviews that the HD Dominator v2 had the biggest visible screen in the market (not counting headplay), and that they were worth the money, I thought I'd give them a shot along with their cheaper cousin, the Dominator v3. Well, sure enough they didn't fit me: I couldn't see the whole screen on the HD v2, and the sides were blurry on top of that. Needless to say that I find it unacceptable that fatshark will not authorize returns of goggles that do not fit. I, for sure, will never buy anything from fatshark again. While I wish getfpv could have processed a return without charging me 20% restocking fee, they assured me that it was really only because that's the cost they incur from fatshark themselves who does not allow returns of used products, even if they didn't fit.

    For my remaining options, while the fit isn't perfect, I'm pretty happy with my skyzones v2 3D, incredible bang for the buck (and the receivers work quite well, I got more than 7km out of them). The fatshark dominator v3 also fit me ok enough, but don't even come with an RX receiver which costs extra and isn't a diversity receiver like the skyzones, nor do they support real 3D with 2 streams, again like the skyzones do (but skyzone v1 does not have built in recording, only skyzone v2 does).

    Hope this helps and I hope fatshark changes their policies, because their current one sucks.
    To be fair, maybe other goggles are hard to return too, but at least you can use them while keeping them 100% pristine, and being abel to return them at minimal cost if somehow they don't fit you.

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