[svlug-archive] [svlug] netsol is a bunch of fucking morons !!!
Wed, 31 Jan 2001 14:17:23 -0800
But I'm sure you knew that already...
It's been a month and a half that I've been trying to get rid of that stupid
www.svlug.org host record
Of course, we never created that host record, it was created when svcs.net
and svcs.org were as they unfortunately specified www.svlug.org as a name
server (something I only found out about way later because there is no way
to know who's using your host record unless someone really high up at netsol
looks that up for you).
So, after moving svlug.org away from netsol (to opensrs), and noticing they
were still feeding www.svlug.org to the root name servers, I called them up
several times, having to dodge the clueless level 1 people who don't know
what a host record is or told me it was not their problem since they don't
Eventually, they tell me about svcs.net which was very unfortunately
registered with www.svlug.org as a name server (instead of ns.svlug.org), I
move that over to opensrs (with the help of Chris who owned the domain to
click on the URL that opensrs sends you to confirm the domain move), fix the
name servers, and it still doesn't work.
Chris Dibona mentions to me that there is an svcs.org too (they could have
told me, but no...), so wash, rince, and repeat...
Both domains are moved, name servers are fixed, wait a few days.
(so far so good, nothing in this process involves sending mail to their
stupid mail system which never works when I use it anyway, besides I don't
get the answers because after 10 years+, they still haven't fixed their
script to add a 'To:' field in the Email they send)
A week later, they're still feeding the bad data to the root name server.
Call them up 3 times, waste time to go through the clueless level 1 people,
get level 2 folks who kind of understand the problem but who are now "not
habilitated to do a reverse lookup on a host record" to see if any domain is
still using the bad host record.
I insist, ask for a supervisor, ask for someone who can do the damn lookup,
but no, no one is available.
- Why don't you send a host delete request?
- Well, if a domain is pointing to it, it won't work now, will it?
- Err yeah.
- And you can't tell me what is pointing to it if anything.
- Err no.
"Send us letterhead"
Yeah, as soon as I go to kinkos and make SVLUG letterhead, I'll do that.
"I'll send you the forms you need to fax"
I never get them because she misspelled my Email address and apparently
never got/saw the bounce from my mail server and insisted that it went
Call again, get escallated again as soon as I confused the level 1 tech
Ok, this guy can actually confirm that nothing is pointing to www.svlug.org.
- But then why are you still feeding the bad IP to the root name servers?
- Because it's our database
- Grrrmm. Ok, look at this:
Notice the bad IP? Well, it stopped mattering the day I moved my domain to
opensrs. If you have no domains pointing to a host record, you stop
feeding that host record to the root name servers, as you should.
Are you sure nothing whatsoever is pointing to it anymore?
- Ok, then why are you still feeding it to the root name servers
- Because it's in our databasse
- And why don't you do it for ns2.merlins.org?
- Errr.... Hold on.
That's because the hostname is 'www'
- Let me get this straight. You're telling me that you continue to feed an
orphaned host name record because it has 'www' in its name?
- Aaaarrrrgggghhh! (eating desk)
- So what now?
- Ok, submit the deletion form by Email, get the tracking number, print this
different form, add the tracking number on there, and fax it to us
Swell. I fill the form
"Domain Not Found!
"svlug.org" domain cannot be found in WHOIS Database. Please go back to the
previous screen and enter a valid domain name."
(of course, svlug.org was moved to opensrs)
Arggggh! I'm going to kill someone....
I printed the unconfirmed web form, added their error message and faxed all
that to two of their fax numbers.
As Rick was saying, their cluelessness allows for very nice denial of
service attacks (www.svlug.org has been unusable for 2 months now)
Let's wait and see some more.
(this was just to let you know that we are definitely working on solving the
problem, it's just taking a really long time (I've already wasted a good 10
hours of my time on this issue))
Microsoft is to operating systems & security ....
.... what McDonalds is to gourmet cooking
Home page: http://marc.merlins.org/ | Finger email@example.com for PGP key
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