Yes, you have other things that need you, but maybe they can wait..

• Yes, you have other things that need you, but maybe they can wait..
• … until you fully understand what went wrong and why
• If you can’t fix it right now, have a bug for you or someone else to fix soon
• Fixing symptoms is never an appropriate fix unless you understand the underlying problem and it can’t be fixed right away, or you’re ok with the problem happening again later
• “It went away, so we’re all good” is never a proper answer
• I deal with this all the time with support people. Please set a higher bar for yourself and others by example
• Don’t reward or measure people by amounts of cases closed or bugs fixed.

If it’s not root caused, it’s not fixed