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Yes, you have other things that need you, but maybe they can wait..
- Yes, you have other things that need you, but maybe they can wait..
- … until you fully understand what went wrong and why
- If you can’t fix it right now, have a bug for you or someone else to fix soon
- Fixing symptoms is never an appropriate fix unless you understand the underlying problem and it can’t be fixed right away, or you’re ok with the problem happening again later
- “It went away, so we’re all good” is never a proper answer
- I deal with this all the time with support people. Please set a higher bar for yourself and others by example
- Don’t reward or measure people by amounts of cases closed or bugs fixed.
If it’s not root caused, it’s not fixed