Let’s be honest, this is a complex multi level failure

• Let’s be honest, this is a complex multi level failure
• Each component passed its own tests
• They likely even passed integration tests
• Lessons learned:
• Design redundant/multi level safeties
• Like a fuse in the battery and a separate fuse in the system
• If time/budget allows, don’t rely on end user testing only, but do include it as the last level
• Whenever possible, have flexible ship dates. Don’t force ship something everyone knows isn’t sufficiently tested/ready/finished, unless you really must (Xmas)

Morals of the Samsung Note 7s Story