You sent a document in Microsoft Office format, a set of secret proprietary formats, which are from hard to impossible to read unless buy and use windows and microsoft office. We do not support non open formats at this site, you should resend your document in some open format like plain text, HTML, or PDF. Distributing documents in MS Office format is bad for you and for others. You can't be sure what they will look like if someone views them with a different version of MS Office, and they may not work at all. Receiving MS Office attachments is a bad idea because they can carry viruses (see http://www.symantec.com/avcenter/venc/data/acro.html). It's also a bad idea for you because an MS Office document normally includes hidden information about the author, enabling those in the know to pry into the author's activities (maybe yours). Text that you think you deleted may still be embarrassingly present. See http://www.microsystems.com/Shares_Well.htm for more info. But above all, sending people MS Office documents puts pressure on them to use Microsoft software and helps to deny them any other choice. In effect, you help maintain the Microsoft monopoly. This pressure is a major obstacle to the broader adoption of free software. Would you please reconsider the use of MS Office documents for communication with other people? Converting the file to HTML is simple. Open the document, click on File, then Save As, and in the Save As Type strip box at the bottom of the box, choose HTML Document or Web Page. Then choose Save. You can then attach the new HTML document instead of your Word document. Note that versions of Word change in inconsistent ways -- if you see slightly different menu item names, please try them. To convert to plain text is almost the same -- instead of HTML Document, choose Text Only or Text Document as the Save As Type.